We know that success comes from listening to customers and from paying attention to what our competitors are doing. We also know that we should pay attention to the people inside our organization.
But we don’t, not really. Most of the attention we pay them is in the form of instructions, rules, and regulations.
And now job scarcity has made it so much easier for us to do more telling and less listening. We can stress policies and procedures instead of worrying about culture and values.
The catch is that we spend more time and energy dealing with internal issues while mostly ignoring customers and competitors.
When we fail to see our repetitive internal struggles as odd behavior, we have become what Carl Jung called the enemy within. We remain the enemy within as long as we deny that we create our obstacles to success. But then, it’s not our fault that the economy is still a mess, is it?
I’m James McIntosh at nonsenseatwork dot com
Listen to the radio version of Faulting the enemy within (10 most recent radio files)
James can be heard on Public Radio: Monday – 7:19am and Saturday – 8:19am
88.9 FM WCVE, Richmond VA | 89.1 FM WCNV, Heathsville VA | 90.1 FM WMVE, Chase City VA
© 2010 James Henry McIntosh – nonsenseatwork.com